Refund policy

Last Updated: 16 July 2026

Returns

Returns are accepted within 14 days of delivery.

Returned products must be:

• Unused
• In original condition
• In original packaging
• Accompanied by proof of purchase

Non-Returnable Items

• Gift cards
• Personalised products
• Clearance items
• Products damaged through misuse

Refunds

Approved refunds are processed within 7 business days using the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged Items

Please report damaged or incorrect deliveries within 48 hours of receipt.